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Re: Advice needed
Posted by 'MaxRacewear' on 15 Aug 2016 @ 08:42


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MaxRacewear
Joined: November 2012
Total Posts: 132
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I can't see on my phone if he's a business seller. He looks like a business the amount he's selling in which case he's bound by the sale of goods act. You need to write to him and point out it's his responsibility as the seller to sell goods of merchandable quality. You politely ask for a refund, and if it's not forthcoming you can report him to Trading Standards in Exeter. Don't be fobbed off by having to go to Sparco, he is the retailer he has to sort it out. Good luck!

There's plenty of advice online about this sort of thing, check out Martin Lewis at moneysavingexpert.com he may even have a template letter. Keep it calm and business like and I am sure you will have a better reaction than ranting and raving.

Message Thread:

Advice needed  by 'shad'   (06 Aug 2016 @ 16:24)
Re: Advice needed  by 'JJJ'   (07 Aug 2016 @ 9:33)
Re: Advice needed  by 'mjg36'   (07 Aug 2016 @ 13:32)
Re: Advice needed  by 'shad'   (07 Aug 2016 @ 14:35)
Re: Advice needed  by 'Ryanfield'   (07 Aug 2016 @ 21:12)
Re: Advice needed  by 'lollipop'   (07 Aug 2016 @ 22:06)
Re: Advice needed  by 'shad'   (07 Aug 2016 @ 22:20)
Re: Advice needed  by 'Juniortkmdad'   (08 Aug 2016 @ 18:01)
Re: Advice needed  by 'MaxRacewear'   (09 Aug 2016 @ 9:02)
Re: Advice needed  by 'RichardB'   (09 Aug 2016 @ 9:11)
Re: Advice needed  by 'MaxRacewear'   (09 Aug 2016 @ 10:59)
Re: Advice needed  by 'shad'   (13 Aug 2016 @ 2:42)
Re: Advice needed  by 'MaxRacewear'  << You are here!
Re: Advice needed  by 'shad'   (15 Aug 2016 @ 18:46)
Re: Advice needed  by 'MaxRacewear'   (16 Aug 2016 @ 7:40)

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