UK Karting - Notice Board (General Karting) : Re: 15% handling charge

Notice Board (General Karting)

Re: 15% handling charge
Posted by 'Hootsman' on 13 Mar 2011 @ 19:22

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HootsmanJoined: January 2008
Total Posts: 35
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I would go back to them and point out that they failed to supply the parts that you ordered and quote the sale of goods act to them. http://webarchive.nationalarchives.gov.uk/+/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html.

They did mot supply the correct parts and the parts they did supply were not of a suitable quality, therefore it is them who have failed to meet their obligations.

A handling charge should only be applicable where you ordered the wrong item and have asked them to take it back and provide the correct one.

If they still dont cough up,you have various options. I would also speak to the credit card company if you paid by credit card.

There is also the distance selling regulations

Refunds

On the cancellation of a contract, any sum paid by the consumer must be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods must be refunded and this includes the cost of delivery of the goods to the consumer.

In certain circumstances the supplier may charge the consumer for the cost of the supplier recovering the goods (e.g. where the consumer fails to return them). To do so, the contract must specify that the consumer is under an obligation to return the goods if he or she cancels the contract and the consumer gets notice of this in advance as part of the written confirmation relating to the right to cancel. The costs cannot be passed on to the consumer where the goods are returned because they are faulty or do not comply with the contract for some other reason.

Where the supplier wishes to send substitute goods (e.g. where the original goods ordered are not in stock, but similar goods are available), the supplier must have provided for the possibility of sending substitute goods in its contract and in the case of the consumer cancelling the contract and returning the goods, the supplier must bear the cost of such return.

Let us know how you get on. You should not have to name and shame, but its always an option should you not want to deal with them again.

Message Thread:

15% handling charge by 'prokartpaul' (13 Mar 2011 @ 18:29)

Re: 15% handling charge by 'Aquila' (13 Mar 2011 @ 18:39)

Re: 15% handling charge by 'Chris34' (13 Mar 2011 @ 19:01)

Re: 15% handling charge by 'Chris34' (13 Mar 2011 @ 19:09)

Re: 15% handling charge by 'Aquila' (13 Mar 2011 @ 19:11)

Re: 15% handling charge by 'lambstales' (13 Mar 2011 @ 19:15)

Hang on..... by 'itpro' (14 Mar 2011 @ 12:19)

Re: 15% handling charge by 'Hootsman' << You are here!

Re: 15% handling charge by 'PaulMRotax' (13 Mar 2011 @ 21:03)

Re: 15% handling charge by 'Invader' (13 Mar 2011 @ 22:50)

Re: 15% handling charge by 'DangerousDynamo' (14 Mar 2011 @ 10:25)

Re: 15% handling charge by 'DangerousDynamo' (14 Mar 2011 @ 10:28)

Re: 15% handling charge by 'prokartpaul' (14 Mar 2011 @ 10:27)

Re: 15% handling charge by 'DangerousDynamo' (14 Mar 2011 @ 10:39)

Re: 15% handling charge by 'prokartpaul' (14 Mar 2011 @ 10:54)

Re: 15% handling charge by 'Minisueg' (15 Mar 2011 @ 21:08)

Re: 15% handling charge by 'DangerousDynamo' (16 Mar 2011 @ 11:59)

Re: 15% handling charge by 'prokartpaul' (16 Mar 2011 @ 12:21)

Re: 15% handling charge by 'PaulMRotax' (16 Mar 2011 @ 12:34)

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